FAQ

We make each item custom to fulfill your order.  Certain times of the year, our production time may be extended.  Our normal production time is 3-7 business days. 

Shipping time depends on the method of shipping chosen at checkout.  Normal shipping times range from 2-5 business days.  PLEASE NOTE:  Expedited shipping applies only to the shipping method chosen, not the fulfillment time above.  

How long do I have to pickup my order?

If you have opted for local pickup, we will hold your order for 30 days.  If it has still not been picked up, we will try to contact you given the information we have on file.  At that point, we can either switch your order to ship once shipping charges are paid or we reserve the right to remove your order from our porch pickup location without refunds or exchanges.  Please contact us if you are unable to pickup your order within that time frame. 

Due to the nature of our made-to-order products, we can only accept returns or exchanges if your item arrives misprinted, damaged, defective, or in the incorrect size/color. In this case, you must contact us within 3 weeks from the date of receiving your order. If your item(s) were lost in transit, claims must be submitted within 3 weeks after the estimated delivery date. Claims should be submitted with clear photographs displaying the issues the recipient describes.

I have problems with my order.